Refund policy

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it and in its original packaging.

To start a return, email us at support@purroam.com with your order number. We will reply with the return instructions. Items sent back without first requesting a return will not be accepted.

Return shipping costs for unused items you no longer want are paid by the customer and are not refundable.

If your item arrives defective, damaged or is not what you ordered, email us a photo within 30 days of delivery and we will send a replacement or issue a full refund. You do not need to send the item back.

Once we receive and inspect your return, we will notify you and, if approved, refund the original payment method within 5-10 business days.